Insurance companies are complex organizations with a variety of specialized roles. This guide provides an in-depth overview of the main positions you’ll find within a typical insurance company, from client-facing jobs to behind-the-scenes experts. Whether you’re considering a career in insurance or looking to understand how these companies operate, this breakdown will give you insight into the various functions that keep an insurance company running. ### The Front Lines: Client-Facing Roles ## Insurance Agents and Brokers Insurance agents and brokers are the primary point of contact for many customers.